Cancellation & Refund Policy

Effective date: 20 September 2026

1. Scope of This Policy

This policy explains how cancellations and refunds are handled for self-service tokens on Moviqu. Done-for-you campaign work is arranged separately: its scope and production details are confirmed in the agreed brief before production begins, and you can contact us to discuss it.

2. Digital Services

Moviqu provides digital, on-demand AI video generation. Videos are generated using GPU processing capacity and delivered once rendering completes.

3. Tokens

Tokens are consumed to generate videos on Moviqu. Once a video has started processing and consumed GPU capacity, the associated token is normally treated as used and is not automatically restored. This applies to all tokens, however they were obtained.

A video that completes and returns a technically valid AI result is not automatically eligible for a refund or token restoration merely because its creative appearance differs from what you expected.

4. When a Refund or Token Restoration May Apply

The following situations may be reviewed for token restoration or a refund:

  • A payment was charged more than once for the same transaction.
  • Tokens were not delivered after a successful payment.
  • You were charged an incorrect amount due to a technical or billing error.
  • A render failed or did not complete due to a fault on our side.

Each request is reviewed individually. Submitting a request does not guarantee a refund or token restoration, and we do not commit to a fixed processing time for reviewing requests.

5. Situations Not Normally Eligible

Refunds and token restoration are not normally provided for:

  • Change of mind after a video has been generated.
  • Dissatisfaction with the creative or artistic appearance of an otherwise valid result.
  • Issues caused by the quality of assets you uploaded.
  • Mistakes made during upload, prompt entry, or brand selection.
  • Tokens already consumed by a completed render.

6. Account Cancellation

You may request account cancellation at any time by contacting us at info@moviqu.app. Cancelling your account does not by itself create an entitlement to a refund of remaining tokens.

7. Legal Rights

Nothing in this policy affects any refund or consumer-protection right you have under applicable law that cannot lawfully be excluded or limited.

8. Contact

For billing, refund, or cancellation requests, contact us at info@moviqu.app.